File Air Travel Complaints HERE
If you are having a problem with a refund, lost or damaged luggage, have been treated disrespectfully based on your disability, race, or religion (or any other reason), or have any type of air travel complaint, “who ya gonna call?!”
Well; first you call the airline. Give them at least one chance to make things right, and document all contact with the airline (who you talked to and when, and what was said). Make sure you are talking to a supervisor or someone with the authority to help you.
But if you feel you’ve been treated unfairly for any reason and the airline doesn’t respond favorably, then it’s time to contact the Aviation Consumer Protection Division of the Department of Transportation (DOT). You can also contact them about airline safety concerns or aviation security concerns. Consumer complaint forms are available online.
For more information . . .
Website – http://airconsumer.ost.dot.gov/problems.htm
Write – Aviation Consumer Protection Division, C-75; U.S. Department of Transportation; 1200 New Jersey Ave., SE; Washington, DC 20590.
Call – You can call 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday-Friday, 7:30-5:00 eastern standard time.
Life Vests Have Been Removed From This Airline; What Are They THINKING?
Did you hear about THIS one? In an effort to lighten the load on its aircraft, in order to get better fuel mileage, Jazz Airlines (a subsidiary of Air Canada) has come to the brilliant conclusion that using the seat cushions as a flotation device in case they, well, land in the water is enough of a safety precaution for its passengers. They have gotten rid of all the life vests!!
Well here’s the problem. If you are involved in a water “landing” and the water is very VERY cold, which is typical in Canada, how long can you hang onto a seat cushion’s strap? (Did you see the movie Titanic?) Life vests are designed to keep you floating with your face above the water even if you can no longer hang on.
But wait! Safety issues aside, certainly the trade-off must be worthwhile financially, right? I mean, those life vests must really be heavy. Otherwise no airline executives in their right mind would think that risking passengers’ lives in an effort to save some fuel would make sense. Right?
Hey; who am I to judge? Let’s see. Jazz Airlines carries about 75 people per flight. Each life vest weighs about half a kilogram; multiplied times 75 gives us about an 83-pound saving per flight. Well now, maybe that IS worth putting the passengers’ lives at risk for. What do YOU think about this?
[FYI; Transport Canada regulations do allow carriers that fly within 50 nautical miles of shore to use the seat cushions as a flotation device instead of the vests; it's up to the airline. On the other hand, Air Canada has stated that they have no plans to remove life vests from THEIR planes.]
Aviation Consumer Protection Division of DOT: Here is Where to File Air Travel Complaints
If you are having a problem with a refund, lost or damaged luggage, have been treated disrespectfully based on your disability, race, or religion (or any other reason), or have any type of air travel complaint, “who ya gonna call?!”
Well; first you call the airline. Give them at least one chance to make things right, and document all contact with the airline (who you talked to and when, and what was said). Make sure you are talking to a supervisor or someone with the authority to help you.
But if you feel you’ve been treated unfairly for any reason and the airline doesn’t respond favorably, then it’s time to contact the Aviation Consumer Protection Division of the Department of Transportation. You can also contact them about airline safety concerns or aviation security concerns. Consumer complaint forms are available online.
For more information . . .
Website — http://airconsumer.ost.dot.gov/problems.htm
Write — Aviation Consumer Protection Division, C-75; U.S. Department of Transportation; 1200 New Jersey Ave., SE; Washington, DC 20590.
Call — You can call 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday-Firday, 7:30-5:00 EST.
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