File Air Travel Complaints HERE
If you are having a problem with a refund, lost or damaged luggage, have been treated disrespectfully based on your disability, race, or religion (or any other reason), or have any type of air travel complaint, “who ya gonna call?!”
Well; first you call the airline. Give them at least one chance to make things right, and document all contact with the airline (who you talked to and when, and what was said). Make sure you are talking to a supervisor or someone with the authority to help you.
But if you feel you’ve been treated unfairly for any reason and the airline doesn’t respond favorably, then it’s time to contact the Aviation Consumer Protection Division of the Department of Transportation (DOT). You can also contact them about airline safety concerns or aviation security concerns. Consumer complaint forms are available online.
For more information . . .
Website – http://airconsumer.ost.dot.gov/problems.htm
Write – Aviation Consumer Protection Division, C-75; U.S. Department of Transportation; 1200 New Jersey Ave., SE; Washington, DC 20590.
Call – You can call 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday-Friday, 7:30-5:00 eastern standard time.
Continental Airlines is Downsizing Its Carry-on Luggage Size
What with some airlines charging for blankets and pillows and even water to drink, did you think you saw the last of nickel-and-diming their customers? Well, as of October 7th Continental Airlines began charging you $15 for your first checked bag (in addition to the $25 fee for a second checked bag, which went into effect in April) when you have an Economy fare ticket. This is for air travel within the U.S., Puerto Rico, U.S. Virgin Islands, and Canada. The good news is that there still is no charge for checking in car seats, strollers, and wheelchairs. That, of course, could change too. For the full rundown on their checked baggage fees, click HERE.
But wait. There’s MORE! Up until midnight on October 31st, your carry-on luggage size will continue to be “51 linear inches or 130 cm (L+W+H).” However, as of November 1st, they will only let you bring carry-on luggage that is “45 linear inches or 115 cm (L+W+H).” If it’s larger, you’ll have to check it and that will cost you. For details on their new carry-on baggage requirements, click HERE.
What I don’t understand is that if the airline industry is having so many problems and is raising ticket fares, isn’t this the time to IMPROVE customer service instead of making it even harder and more expensive to fly? And what about the fact that oil prices have come down dramatically? Are the airlines still justified in using fuel prices as an excuse to selfishly disrepect their customers who are forced to pay higher and higher prices for airline tickets? Isn’t charging for each piece of checked luggage a bit greedy?
What is YOUR opinion about all of this? Register and then comment. Make your voice heard! 
Aviation Consumer Protection Division of DOT: Here is Where to File Air Travel Complaints
If you are having a problem with a refund, lost or damaged luggage, have been treated disrespectfully based on your disability, race, or religion (or any other reason), or have any type of air travel complaint, “who ya gonna call?!”
Well; first you call the airline. Give them at least one chance to make things right, and document all contact with the airline (who you talked to and when, and what was said). Make sure you are talking to a supervisor or someone with the authority to help you.
But if you feel you’ve been treated unfairly for any reason and the airline doesn’t respond favorably, then it’s time to contact the Aviation Consumer Protection Division of the Department of Transportation. You can also contact them about airline safety concerns or aviation security concerns. Consumer complaint forms are available online.
For more information . . .
Website — http://airconsumer.ost.dot.gov/problems.htm
Write — Aviation Consumer Protection Division, C-75; U.S. Department of Transportation; 1200 New Jersey Ave., SE; Washington, DC 20590.
Call — You can call 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday-Firday, 7:30-5:00 EST.
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