Terrorist Advisories
The U.S. Department of State’s American Citizens Services and Crisis Management (ACS) offers frequently-updated bulletins about outbreaks of disease and terrorist activity everywhere in the world. As a precaution, check their website or call them immediately prior to your trip. Call 1-888-407-4747, or go their website located at http://travel.state.gov/travel/travel_1744.html.
File Air Travel Complaints HERE
If you are having a problem with a refund, lost or damaged luggage, have been treated disrespectfully based on your disability, race, or religion (or any other reason), or have any type of air travel complaint, “who ya gonna call?!”
Well; first you call the airline. Give them at least one chance to make things right, and document all contact with the airline (who you talked to and when, and what was said). Make sure you are talking to a supervisor or someone with the authority to help you.
But if you feel you’ve been treated unfairly for any reason and the airline doesn’t respond favorably, then it’s time to contact the Aviation Consumer Protection Division of the Department of Transportation (DOT). You can also contact them about airline safety concerns or aviation security concerns. Consumer complaint forms are available online.
For more information . . .
Website - http://airconsumer.ost.dot.gov/problems.htm
Write - Aviation Consumer Protection Division, C-75; U.S. Department of Transportation; 1200 New Jersey Ave., SE; Washington, DC 20590.
Call - You can call 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday-Friday, 7:30-5:00 eastern standard time.
Airport Security Travel Tip
While airport security people are viewing your valuable carry-on possessions with their X-ray equipment and eyeing you cautiously as you stroll through the metal detection area, a new crime is increasing in popularity.
After you place your items on the conveyor belt which goes past the X-ray machine, keep an eye on them when they appear on the other side of the machine, or you might never see them again. Crooks can easily steal your camera, purse, or briefcase, etc., just by acting as if it belongs to THEM.
There are no numbered tickets issued to you that must be matched at the other side in order to retrieve your valuables. (And why IS that, I wonder.) So an enterprising thief waits until he or she sees someone who is carrying an item that looks interesting and goes through the metal detector ahead of you, casually picking up YOUR item with HIS or HERS.
