Aviation Consumer Protection Division of DOT: Here is Where to File Air Travel Complaints
If you are having a problem with a refund, lost or damaged luggage, have been treated disrespectfully based on your disability, race, or religion (or any other reason), or have any type of air travel complaint, “who ya gonna call?!”
Well; first you call the airline. Give them at least one chance to make things right, and document all contact with the airline (who you talked to and when, and what was said). Make sure you are talking to a supervisor or someone with the authority to help you.
But if you feel you’ve been treated unfairly for any reason and the airline doesn’t respond favorably, then it’s time to contact the Aviation Consumer Protection Division of the Department of Transportation. You can also contact them about airline safety concerns or aviation security concerns. Consumer complaint forms are available online.
For more information . . .
Website — http://airconsumer.ost.dot.gov/problems.htm
Write — Aviation Consumer Protection Division, C-75; U.S. Department of Transportation; 1200 New Jersey Ave., SE; Washington, DC 20590.
Call — You can call 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday-Firday, 7:30-5:00 EST.
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