Aviation Consumer Protection Division of DOT: Here is Where to File Air Travel Complaints
If you are having a problem with a refund, lost or damaged luggage, have been treated disrespectfully based on your disability, race, or religion (or any other reason), or have any type of air travel complaint, “who ya gonna call?!”
Well; first you call the airline. Give them at least one chance to make things right, and document all contact with the airline (who you talked to and when, and what was said). Make sure you are talking to a supervisor or someone with the authority to help you.
But if you feel you’ve been treated unfairly for any reason and the airline doesn’t respond favorably, then it’s time to contact the Aviation Consumer Protection Division of the Department of Transportation. You can also contact them about airline safety concerns or aviation security concerns. Consumer complaint forms are available online.
For more information . . .
Website — http://airconsumer.ost.dot.gov/problems.htm
Write — Aviation Consumer Protection Division, C-75; U.S. Department of Transportation; 1200 New Jersey Ave., SE; Washington, DC 20590.
Call — You can call 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday-Firday, 7:30-5:00 EST.
When the Dollar is Weak, Here’s a Tip
Especially when the dollar is weak, pay as much as possible in advance of your trip…airline, train, and cruise tickets; hotels; car rentals; entertainment and sporting events. Of course, advance purchase discounts can sometimes save you a bundle whether the dollar is weak or strong. This also makes it easier for you to plan your travel budget, so you don’t run out of money before the trip is over!
Cape Fear: “Hollywood East”
Did you know that Wilmington and North Carolina’s Cape Fear Coast is often referred to as “Hollywood East”? That’s because North Carolina ranks as the third busiest film-making destination for U.S. film production. Since 1983, more than 400 projects have been filmed here. Who knows? A chance celebrity sighting could occur while you’re shopping or dining or touring.
A weekend of movie-making magic includes a guided weekend tour of EUE/Screen Gems Studios, the largest movie production facility east of Los Angeles. There’s also a walking tour of downtown movie locations, including Sleeping with the Enemy, Blue Velvet, Teenage Mutant Ninja Turtles, Divine Secrets of the Ya-Ya Sisterhood, Weekend at Bernie’s, A Walk to Remember, and dozens more. ($12 for adults; $10 for seniors/students/military; ages 6 and under, free.)
Also the Visitor’s Bureau offers free FAQ (Frequently-Asked Questions) sheets with self-guided tours to locations used in Dawson’s Creek and One Tree Hill.
For more information . . .
For the Hollywood Location Walk of Old Wilmington, call: 1-910-794-7177.
The Visitor’s Bureau can be reached at: 1-866-266-9690.
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